After submitting a custom build request, our build manager will contact you via email and ask about the vision of your build. He will then setup a video meeting with our team so we can collaborate on your Overkill PC. Once we feel the vision of your build is locked in we will send you a quote for your gaming pc. If you accept the quote you will make payment, then we get to work! The computer builder will provide you with direct updates on your build. If we have any new or exciting products that we can use for your build, we will ask for your permission. You will have the direct line of your custom PC Builder if you have any questions. We aim to make this like Christmas throughout the build, teasing you with pictures, videos and saucy build updates! This is a truly custom experience.

One of the reasons why building a PC the right way takes time is due to running the proper tests. We have a testing manager who painstakingly runs tests on your PC for up to 24-48 hours after it's built. Once the testing is complete, he generates a report that you will have access to. Your PC is then hand-checked by the operations manager and the shipping manager before it ships!

We take the shipping of these beasts very seriously. For smaller PCs, we use Instapak expanding foam on the interior of the PC. Then, we place the PC in its original protective box, and finally put that box inside a thick double-walled box cushioned with foam. We also use fiberglass-reinforced tape to seal it shut.

In the case of our massive gaming PCs, we also use a lot of foam and the original box. Then, we package it inside a wooden crate with a pallet base. These crates are shipped via UPS Freight on a special semi-truck with a lift gate.

All of our gaming PCs have a standard one-year warranty. Although our hardware failures are rare, we understand that things can happen, so if there is a defect or hardware failure, we act as quickly as we can to get your rig back up and running. Sometimes, we may need to help you find a repair shop near you. We vet these shops and make sure they know what they're doing. We then work directly with them to get the faulty parts switched out. On rarer occasions, if we believe that the fastest way to get you back up and running is to send you a box with a return label to get the PC back to us, we will do so. In short, we are here for you. Please note that software issues, problems from Windows updates, viruses or game issues are not covered, as these are out of our control. Nonetheless, should you encounter these problems, we are more than willing to point you in the right direction.

You're part of the Overkill Computers family! You already have your Builder's number! If you have any questions or need help with your PC, you can always contact us. If you need help setting up your PC, we're there. If you break something toying around with the hardware, we're there!